Salesforce Service Cloud & Agentforce Developer – Brazil

Snowrelic Inc - Brasil

Publicada em: 14/10/2026

Análise CRM Hub: Análise CRM Hub: vaga de profissional em Salesforce com foco em Salesforce em Brasil. Salário não informado; a mediana para Salesforce Profissional é R$ 9.500 (Pesquisa CRM Hub). Contratação CLT / PJ.
Salesforce Service Cloud & Agentforce Developer

Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones)

Required Experience

  • 6-8 years of Salesforce development and implementation experience
  • Strong hands-on expertise in:
    • Salesforce Service Cloud
    • Agentforce
    • Apex development
    • Salesforce Flows
    • Integrations
    • Salesforce Administration
Key Responsibilities

  • Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
  • Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
  • Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
  • Build and support REST and SOAP integrations between Salesforce and enterprise applications.
  • Design and maintain Salesforce Flows, including:
    • Screen Flows
    • Record-Triggered Flows
    • Scheduled Flows
    • Autolaunched Flows
  • Configure and maintain Salesforce platform capabilities, including:
    • Objects and Fields
    • Record Types
    • Page Layouts
    • Validation Rules
    • Approval Processes
    • Permission Sets and Profiles
    • Custom Metadata
    • Custom Settings
  • Perform Salesforce administration activities, including:
    • User management
    • Security and sharing configuration
    • Case management
    • Queues
    • Omni-Channel
    • Reporting and dashboards
    • Service Cloud configuration
  • Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
  • Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
  • Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
  • Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.
Preferred Qualifications

  • Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
  • Experience integrating Agentforce with enterprise APIs and external systems.
  • Knowledge of Salesforce Data Cloud / Customer 360.
  • Experience with Service Cloud Voice and Omni-Channel.
  • Familiarity with Salesforce DevOps practices and CI/CD pipelines.
  • Experience with integration platforms such as MuleSoft and/or Spring Boot.
  • Salesforce Platform Developer I Certification preferred.